Information technology service management (ITIS) is the act of managing information technology services provided to clients, suppliers and users. It is a division of Information Technology Management. The term "IT" can refer to any one of these three. However, the focus of this article is on IT services. In simple terms, an IT service manager (ITMS) is responsible for the management of the entire IT portfolio. The portfolio consists of networks, servers, storage systems, workstations, laptops, operating systems, networking devices, software and hardware, and so on.
There are three types of IT services, namely: End-user IT, End-user device IT, and Corporate IT. As the name suggests, end-user IT services deal with the personal computers and peripherals of end-users such as desktops, laptops, handheld devices, webcams, etc. On the other hand, end-user device IT deals with the devices used in corporate network infrastructure such as switches, routers, internal network devices and so on. Whereas corporate IT deals with the equipment and software used in large organizations. Read more about Lenet.
On the other hand, cloud computing is a very new concept. A cloud computing system is a virtual network that is managed and provisioned based on demand from external providers such as software, hardware, service providers, public cloud services and so on. In simple terms, it is a service provided by an IT services provider that consists of several basic functions including provisioning, customization, management, deployment and monitoring of devices in a specific cloud environment. Some of the key benefits of cloud computing are:
Cloud computing offers several benefits, which include: reduced IT costs, improved scalability, enhanced operational efficiencies, simplified customer acquisition/activity management, easier IT recovery and enhancement, easy deployment and integration of new devices into the company network infrastructure. The use of this technology also reduces maintenance and capital cost involved in the process. With all these benefits, most companies are making a move towards cloud computing to improve their business operations and data analytics. However, as the usage of this technology increases so does the need for IT experts who are skilled in the field of cloud computing. This calls for the need to train these professionals to handle the complex tasks involved in providing IT services.
Today, there are several IT professionals who are hired to provide IT services for organizations, including data processing, data storage, networking, desktop infrastructure, integrated IT solutions and mobile computing. However, even though the need for such professionals is on the rise, most companies still prefer to hire an in-house IT expert who is adept in managing the day-to-day operations of IT departments. The hiring of an in-house IT expert can be advantageous in the sense that he can effectively manage and work on the IT resources for any particular IT department. This way, the head of the IT department will be free to focus on improving the overall IT services.
Another important IT service provider that companies hire to handle the complexities of information technology is the IT manager. This individual manages the entire information technology infrastructure and makes sure that the different components function properly and in synchronization. Besides, he ensures that the company's systems perform well and are up-to-date.
In order to become a successful IT manager, it is important to possess great IT leadership skills. One of the best ways to enhance one's IT leadership skills is through attending IT leadership training courses. Through these programs, one will be able to understand the different IT processes and learn how he can effectively implement them into the company's business procedures and systems. Go to lenet.com.